Privacy Policy

Effective Date: January 1, 2025
Last Updated: 10/23/2025

Hartness Glass (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or communicate with our team.

By using our website or submitting information to us, you agree to the terms outlined in this policy.

1. Information We Collect

A. Personal Information You Provide

Name
Phone number
Email address
Service address or location
Photos of project areas (if provided)
Details about your glass repair or installation needs

B. Automatically Collected Information

We may automatically collect certain information through cookies, analytics tools, and server logs, including:

IP address
Browser type and version
Device information
Pages visited
Time spent on our website
Referral sources

We use tools such as Google Analytics, Site Kit, and Google Search Console to analyze and improve website performance.

C. Communication Records

We may retain phone call logs, text messages, emails, and estimate requests for scheduling, customer service, and internal documentation.

2. How We Use Your Information

We use the information we collect to:

Provide quotes, estimates, and scheduling
Deliver glass repair, replacement, or installation services
Respond to inquiries and provide customer support
Improve website performance and user experience
Maintain internal business operations
Comply with legal requirements

We do not sell or rent your personal information.

3. Sharing of Information

We may share information only in the following situations:

Service Providers: With trusted vendors who assist with dispatching, texting, emails, or analytics.
Legal Requirements: When required to comply with laws, court orders, or lawful requests.
Business Operations: With internal staff needed to complete your project.

We do not share data with third parties for marketing lists or advertising sales.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance website performance and analyze visitor behavior. You may disable cookies through your browser settings, but some features may not function properly.

5. Data Security

We implement reasonable security measures, including secure website protocols (HTTPS), limited internal access, and routine system updates. However, no online system is entirely secure.

6. Data Retention

We retain your information only as long as necessary to provide services, maintain records, and comply with legal obligations. You may request deletion of your information at any time.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors.

9. Your Privacy Rights

Depending on your location, you may have rights to access, update, or request deletion of your personal information. To submit a request, contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our website constitutes acceptance of any revised terms.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Hartness Glass
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Address: [Insert Business Address]